HDP would be pleased to support you during all stages of the contract life cycle.
Contract management includes the entire processing of contracts within a company. Contract management already starts with the contract negotiations. Contract management is a summarizing term for all activities that are related to the preparation and execution of contracts.
Support with Contract Drafting and Negotiations
Only a carefully drafted contract will ensure a good basis for a successful and cooperative collaboration with the service provider.
Based on its comprehensive knowledge and many years of experience in the field of outsourcing contracts and negotiation tactics, HDP will support you in drafting and negotiating the contract.
Given the complexity and multifaceted nature of the issues to be dealt with in the contract, HDP generally recommends a modular contract structure:
The Master Services Agreement particularly contains the legal framework, the basic rules of cooperation and the contract term
The service modules / statements of work contain the detailed service descriptions and the SLAs (Service Level Agreements)
Due to the general long-term nature of the outsourcing of business-critical IT services, the Master Services Agreement must in particular include provisions on the following aspects:
Securing the proper start of operations by stipulations for transition / transformation of the services
Safeguarding the quality of service by provisions regarding warranties, liability, penalties and termination
Ensuring flexibility by arrangements on innovation and change management
Ensuring market conformity of prices by detailed benchmarking arrangements
Ensuring a proper and trouble-free transfer of services to a subsequent service provider by exit management provisions.
If you plan to purchase IT services via a public cloud solution, these are typically based on the standard contract terms of the respective providers. we are also leased to assist to assess contractual risks, especially regarding issues that are particularly critical for you, such as data protection, IT security and SLAs.
Support with Contract Optimization
The successful management of your contracts forms an essential basis for your sustainable business success. Digitalization, transformation and outsourcing will lead to increasing demands on the standardization, consolidation and value contribution of services and contracts.
The value based successful management of contract changes, claims and costs are thus key objectives of the contract management.
Essential aspects to be continuously checked within the scope of contract management are the following:
Have the contractually agreed services been provided in accordance with the contract?
Are the agreed conditions and prices for the services still in line with the market?
Do the services and conditions agreed still match with current best practice?
Do the agreed services still correspond to the current business requirements?
In the context of contract management, the HDP will provide the following services, among others:
Analysis of optimization potentials in your existing IT service contracts
Support in the realization of identified optimization potentials
Preparation of contract changes / amendments
Support with contract interpretation
Support with renegotiations of contracts
Assistance in solving other contractual problems
If necessary, support in the process of new tendering for the services.
* We would like to clarify in this context that, as a management consultancy, we are not allowed to provide services that require the advice of a licensed attorney in accordance with the German Rechtsdienstleistungsgesetz.
Market Price Comparisons
IT services are usually very complex services consisting of a mix of hardware, software and services, each with its own price drivers. Added to this are the rapid changes in technology and other market conditions.
This makes a comparison of prices and the establishment of comparability difficult, but it is nevertheless worthwhile - especially in difficult economic times.
HDP, with its extensive market knowledge and its comprehensive data basis enables comparisons and, in price benchmarking, regularly finds interesting potentials for the client and helps to realize them!